Reporting to the Managing Director, the Operations Manager is an integral member of the Leadership team.  A key to this role is the ability to positively influence work culture and implement change that will drive improved performance within the Co.

Key Objectives of this role:  

• Assisting with the expansion of the business
• To effectively lead, develop and grow the staff to create a culture which is reflective of the Co values
• Management of the overall end to end production functions
• Setting and communicating the direction for the Production team, executing plans and meeting targets
• Ensuring team performance in delivering of KPI's.
• Ability to deliver to targets and goals, with minimal error rate
• Conducting weekly planning meetings
• Assisting in developing and testing new ideas
• Troubleshooting client issues
• Assisting with preparation of documents and training of new and exciting staff
• Supporting system/process development for managing production workflow-including overflow and priority tasks
• Fostering a positive attitude and motivation of the team to deliver exceptional customer service
• Manage the workflow and distribution to achieve all goals effectively
• Provide recommendations and implementation on process and system improvements
• Identifying any areas for technical development and training needs and the facilitation of these

Hours: 8.45 am - 5.30 pm (Monday to Friday)